Privacy Policy

1. Introduction

This Privacy Policy explains how Hoolio Apartments collects, uses, and protects guest information when you book or stay with us.

We respect your privacy and comply with applicable data protection laws.

2. Information We Collect

A. Information Provided by Guests

• Full name
• Phone number & email address
• Payment information
• Identification details (where required)
• Booking details and preferences

B. Automatically Collected Information

• Device and browser information (if booking online)
• Usage data, including visit logs on our website or platforms

3. How We Use Your Information

We use your information to:

• Process and confirm bookings
• Communicate check-in details and support
• Improve guest experience and services
• Comply with security and regulatory requirements
• Process payments and verify identity
• We do not sell guest information to third parties.

4. Sharing of Information

We may share necessary information only with:

• Payment processors
• Property management staff
• Security partners (if legally required)
• Government authorities for compliance
• All partners are required to maintain confidentiality.

5. Data Security

We implement security measures to protect personal data. However, online transmission is not fully secure, so guests are advised to safeguard their personal devices and booking details.

6. Data Retention

We retain guest data only as long as necessary to:

• Fulfill booking and invoicing needs
• Maintain legal and financial records
• Enhance customer service

7. Guest Rights

Guests may request:

• Access to their personal data
• Correction of inaccurate information
• Deletion of data where legally permitted
• Restriction of certain processing activities
• Requests can be made via the contact email.

8. Cookies (If Website is Used)

Our website may use cookies for:

• Security
• Analytics
• Improved user experience
• Guests may disable cookies through their browser settings.

9. Policy Updates

We may update this Privacy Policy periodically. Updated versions will reflect the most current practices.

10. Contact Information

For privacy questions: